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How RKD’s Software Helps Axeology, an Axe-Throwing Company, Thrive
In the dynamic world of craft beer and entertainment, we’re always looking to connect with innovative businesses that are shaping their local communities. That’s why we at RKD are incredibly grateful to the team at Axeology for taking the time out of their busy schedule to answer our questions about their experience with RKD’s software.
Founded by Andrew Gomez in downtown Simpsonville, SC, Axeology was born from a simple idea: to create a unique space where people could gather, relax, and have fun. As a premier destination that combines the thrill of axe throwing with a wide selection of local craft beers and a variety of games, their passion for community is evident. We’re proud to support their mission and are excited to share their invaluable insights on how our software helps them serve the greater Greenville community.
Below is a Q&A we had the opportunity to complete with the team at Axeology, an axe-throwing company based in the Greenville, SC community, about how they use RKD’s software.
I. Getting Started & Initial Impressions
- How long have you been using RKD Software for your reservation
management? I have used the software for nearly a year. - What was your primary method for managing reservations and payments
before RKD Software? What prompted you to look for a new solution? I had not
had any prior software. This was my original choice. - Can you describe your initial experience with setting up and implementing RKD
Software? What was easy, and what was challenging? Everything about the
process was fairly easy. I believe that for someone opening an axe throwing
location for their first time, it may be a bit more difficult to understand all of RKD’s
capabilities.
II. Daily Usage & Workflow
- Walk me through a typical day or week using RKD Software. What tasks do you
perform most frequently? For me being able to send through the POS or manage
our axe throwing league has been the most beneficial. I also frequently have
manager meetings using the extensive lists of reports and find that the bar POS
is fantastic to use. - How does RKD Software fit into your overall business operations? RKD
manages our entire business operation. Everything from booking, sales,
merchandise, bar sales, email capture, etc… - Which specific features of the Online Booking system do you find most
valuable? Can you give an example of how they help you? I think the email
capture with mailchimp is incredible it provides such an amazing opportunity for
marketing. Building that database is very valuable as a business owner. - Regarding Payment Processing, what aspects of the software are most
beneficial to you? I think that the flexibility with reservations and different
resource types is the most beneficial. - Are there any tasks or processes within RKD Software that you find
cumbersome, confusing, or time-consuming? Please describe them. I think that
the bar POS is almost there. There are features that we really want like the toast
feature that captures and creates a tab just by swiping or tapping a card. It will
instantly read and input the name and pre auth. This is a MASSIVE time saver
for a axe throwing venue like us when we are running the bar on league nights or
busy saturdays.
III. Impact & Benefits
- How has RKD Software impacted the efficiency of your reservation
management? Can you quantify this in any way (e.g., time saved, fewer errors)?
It has significantly reduced the amount of effort that is needed when booking and
transferring the reservation to POS allows for simple ease of use. - In what ways has the software improved your customers’ experience when
booking and paying? The easy waiver links that are sent to customers is
incredible and most find it useful for quick check ins. - Has RKD Software helped reduce no-shows or streamline your cancellation
policies? We have a very low rate of no shows. I do wish there was a button to
make it so no card is required to book! THIS WOULD BE INCREDIBLE. - Have you seen any direct impact on your revenue or booking volume since
implementing the software? Since this is my first software I have used I would
say I have not. However, I do know other local axe throwing owners that do not
use it that I know would absolutely benefit from RKD.
IV. Challenges & Improvements
- What’s the biggest challenge you face when using RKD Software? The ability to
not have to require any card when booking. The ability to capture and create a
tab with names just by tapping or swiping the card. - How do you typically get support or find answers to your questions about RKD
Software? How satisfied are you with the support you receive? I call Dan
Ceballos. He has been an incredible support and the majority reason we have
felt confident in our choice of RKD.
V. Overall Experience & Future
- How would you rate your overall satisfaction with RKD Software on a scale of 1
to 10 (1 being very dissatisfied, 10 being very satisfied)? Why that number? 8 - What advice would you give to someone who is considering using RKD
Software for their business? If you are looking for an all-in-one solution, then RKD
is perfect for you!
We want to extend a huge thank you to Andrew and the entire team at Axeology for sharing their time and valuable insights with us. Their success in building a unique community hub in downtown Simpsonville is a true inspiration.
It’s incredibly rewarding to see how RKD’s software plays a role in helping them streamline their operations, allowing them to focus on what they do best: creating fun and memorable experiences for the greater Greenville community.
Thank you once again, Axeology!
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